Subject: 
URGENT: Scheduled Service Maintenance and Critical Security Update on November 20th
Dear Members,
We are writing to inform you of an upcoming, mandatory maintenance window on Thursday, November 20th, necessary for a critical upgrade to our infrastructure and security protocols.
This maintenance is essential to improve the performance of our cloud storage and implement next-generation encryption standards.
Service Impact Details
| Service | Date | Time (EST) | Impact |
|---|---|---|---|
| Member Service Portal | Nov 20th | 3:00 AM – 3:00 PM | Fully Offline (12 hours of downtime). You will be unable to log in or access any member cloud/mail services. |
| Cloud Storage (S3) | Nov 20th | 3:00 AM – 3:00 PM | Fully Unavailable during the maintenance window. |
| Email Services | Nov 20th | Partial Offline | Outbound/Inbound Mail will be delayed. Any email currently using legacy encryption will be queued and delivered once the migration is complete. |
What We Are Doing
This period is dedicated to two significant, long-term improvements:
- Cloud Storage Update: Upgrading our core cloud storage (S3) infrastructure to enhance reliability, stability, and speed.
- Quantum Encryption (QE) Migration: Transitioning our email services to a new, Quantum-Resistant Encryption (QE) standard to future-proof the security of your communications against emerging threats.
Important Note on Email Encryption
Please be aware that some of our email services will be partially offline during this migration. This is a temporary measure required because legacy encryption keys are not compatible with the new Quantum Encryption ciphers.
We sincerely apologize for this necessary inconvenience, but this vital security enhancement requires us to ensure all keys are correctly migrated to the new, more secure protocol.
What You Need to Do
- Plan Ahead: Please plan your work and access to your Cloud Storage and Member Portal around the 3:00 AM – 3:00 PM EST window on November 20th.
- Email: No action is required for your email, but please expect significant delays in message delivery and processing during the specified time.
We understand that downtime is frustrating, and we appreciate your patience as we execute these critical security and infrastructure upgrades. Our team will be working diligently to restore full service as quickly as possible.
We will send an “All Clear” notification once all services are fully operational.
If you have any urgent questions, please contact our support team.
Thank you for your understanding.
Sincerely,
amu